Cancellation & Return/refund Policy
Cancellation Policy
For Any Reason, if You Wish to Cancel Your Order Before Dispatch, You Can Just Cancel & Get a Full Refund Within 7 Working Days From the Date Your Cancellation Request Has Been Processed, by Contacting Our Customer Care Team.
Cancellations by the Customer
In Case We Receive a Cancellation Notice From You Within 24-hrs of Placing the Order and the Order Has Not Been Processed by Us, We Will Be More Than Happy to Cancel the Order and Refund the Entire Amount to You. We Will Not Be Able to Cancel Those Orders That Have Already Been Processed and Shipped Out by Us.
You Can Choose to Cancel a Placed Order at Any Time. If Unfortunately, You Have to Cancel an Order, Please Do So Within 24 Hours of Placing the Order
Please Note: Shipping Charges Will Be Deducted for Shipped Orders That Are Canceled.
Cancellations by eOnekart
While We Try to Ship Out Every Order That Has Been Successfully Placed With eOnekart , There Are Some Situations in Which We May Have to Cancel Orders.
Some of the Situations That May Result in Your Order Being Cancelled Include (but Not Limited to):
Product No Longer Available or Temporarily Out of Stock Limitations on Quantities Available for Purchase Restrictions on Quantity or Number or Orders as Per T&c Inaccuracies or Errors in Product or Pricing or Promotion Information Problems Identified by Our Credit and Fraud Avoidance Department Inaccurate or Insufficient Address Non-serviceable Locations.
At Times We May Also Require Additional Verification or Information Before Accepting Any Order. We Will Contact You if All or Any Portion of Your Order is Cancelled or if Additional Information is Required to Accept Your Order. If Your Order is Cancelled After Your Payment Has Been Done, the Amount Charged Will Be Refunded to You Within 7 Business Days.
14 Days Product Return Policy
Being a Customer-first Brand, eOnekart Stands Behind the Quality of Its Products. For Any Genuine Reason, if You Aren't Satisfied With Any of Our Products, Don't Worry! We Are Always There a Call Away! Send the Product Back to Us Within 14 Days and Claim a Refund as Per the Terms & Conditions of Our Return Policy.
Terms & Conditions for Return/refund: -
- At First, You Need to Contact Our Customer Care Representative for the Return Request on the Details Mentioned Below. You Have the Option to Return Either Part or Full Order Return.
- Then, You Need to Send the Product Back to Us.
- Once the Product Reaches Us, It Will Undergo Inspection by Our Concerned Department.
- The Refund Will Only Be Processed After the Product Reaches Back to Us.
- Zero Shipping Costs Apply in Case of Product Returns.
- The Policy is Applicable Within 7-14 Days of the Receipt of the Product.
- In Case You Opt for a Refund, We Will Refund in the Same Bank Account for a Payment Made by Card.
- For COD Orders or Any Other Mode, We Will Initiate NEFT in the Registered Name of the Customer and Bank Details Provided.
How Long Will the Return Process Take?
Once Your Return Request Has Been Placed With Our Customer Care Service, It Takes About 14 Business Days.
Where Do I Return the Product?
eOnekart
Address: G-25 Gokuldham Vistar, Dhaneriya Kalan Road, infront of Dwarkapuri, NEEMUCH, MADHYA PRADESH, IN, 458441
email: support@eonekart.in
What Are the Payment Methods for Order Cancellation/return/refund Available?
Bank Transfer.
Zero Hidden Charges Are Applicable.
In Case of a Refund, in How Many Days Will My Money Be Refunded?
We Will Be Processing Refunds Only After the Product Reaches Back to Us. The Money Will Be Refunded According to the Guidelines Stated Above in 14 Business Days From the Date the Refund is Approved.
Product Replacement Policy: -
For Product Replacement, You Can Inform Us Within 7 Days of Receipt of the Product. You Can Write Us at support@eonekart.in and Share the Relevant Pictures/video on This E-mail Id.
Terms & Conditions: -
The Product Should Be Returned in Original Packaging Along With the Original Box, Price Tags, and Invoice.
The Seal of the Product/item Should Remain Intact.
Kindly Note Your Replaced Product Will Be Dispatched Only After the Product Reaches Back to Us.
As Soon as We Receive Your Items Back, We Inspect Them to Ensure Everything is Present and in Original Condition; Then Only We Issue the Exchange as Per Your Request.
Please Note That Replacements Are Subject to the Availability of Particular Products.
Note:
Handicapped Goods Not Returnable in Case Goods Damage Only Replacement Available.
Returns/refunds for Orders Delivered Outside India Shall Not Be Accepted.
Is There Any Processing Fee for Replacements or Returns?
In Case of Errors in the Product Such as Incorrect Product/variant/size and 14-days Return Policy, Shipped to the Customer, There Will Be No Processing Fee Applicable on Requests for Returns or Replacement.
Customer Care Department Contact Details: -
Contact No.: +91-7869418678
e-mail I’d: - support@eonekart.in